Five Marketing Lessons from Aaron Carpenter on Scaling The North Face to $2 Billion

From 2008 - 2015, I was fortunate enough to lead marketing at The North Face. When I came in, the brand had just crested $1 Billion in revenue.

I will never forget the day I was asked by the CEO “How big can we be?”.

A simple question that initially had our team scrambling but ultimately led us to identify the key pillars we needed to scale the brand, which I still lean on today.

Embrace Your Brand DNA

You have to figure out your DNA and go deep on the things people know you for and can authentically deliver. Don’t try to please everyone. Make sure your cross-functional leadership team (CEO, marketing, sales, product, HR) are aligned and crystal clear on what your brand stands for.

Know Your Consumer Deeply

Understand your consumer and figure out ways to show them your DNA at every touchpoint. They will love you for it. If you have consumer insights budgets use them to understand the quantifiable and qualitative data. If you don’t, use the data you have from your website, social media channels, and customer relations. Be the voice of your consumer for your brand.

Think Omni-Channel

Consumers want experience and inspiration—use your digital presence to augment the physical retail experience and vice versa, creating a seamless customer journey. This balance between offline and online retail is becoming increasingly important in today’s landscape.

Innovate Consistently

Innovation was at the heart of our growth strategy at The North Face. Don’t be afraid to push boundaries and refresh your offerings to stay relevant and competitive while keeping up with consumer expectations.

Define Your Brand Purpose

At TNF we realized we needed to keep Exploration front and center in people’s lives. It could be physical exploration - helping people take their first big trip in the outdoors. Or it could be mental exploration - getting our consumers inspired by videos, seminars, or workshops from thought leaders in personal health, sustainability, or getting kids outdoors. Contribute to society beyond just making money and you’ll be rewarded by your brand fans.

Looking to scale your brand but don’t know where to start? Book a 15 minute call with me here to learn more about our Fractional CMO services.

About Aaron Carpenter

As former VP of Marketing at Levi Strauss and a transformative CMO at The North Face, Aaron has guided some of the world’s most dynamic brands into the digital era while helping to shape their unique brand identities to meet the evolving global marketing environment. Today, Aaron lends his expertise to a wide range of brands through powerful fractional work while maintaining his position as an influential global lifestyle marketing figure.